Your 24 Hour Support Staff at Senior Crimestoppers
Need Help? Ask Kay or Judy
- Not sure whether to report an incident to the tipsline? Ask us!
- Questions on the most effective way to complete an Employee in-service? Ask us!
- Don’t know what to do when a resident/responsible party loses his/her key to a lock box? Ask us!
- Reported an incident to the tipsline and haven’t RECEIVED A REWARD POSTER? Ask us!
When any questions or problems come up that you need assistance with, we are here to help. Our staff is ready to assist you whenever the need arises. My name is Kay Joest and I am the Managing Director of Senior Crimestoppers. I know the problems that facilities have to face everyday. I am here to make your job easier and to make your facility a happier and safer place for all your residents. To reach me, call 800-529-9096 or email me at firstname.lastname@example.org.
You may also call and ask for Judy Holcomb at 800-529-9096. She is here to assist you whenever a problem or question arises. You may also reach her by email at email@example.com.
All of us at Senior Crimestoppers are here to assist you and we look forward to hearing from you soon.
Frequently Asked Questions
1. Who pays the rewards?
Senior Crimestoppers posts and pays all reward money for each community. At no time will a community receive an invoice for a reward payment.
2. Does the program only cover property theft?
No. Any type of detrimental activity taking place anywhere on a participating member’s campus, to anyone on the campus, is covered under the Senior Crimestopper umbrella and will have a reward amount assigned to it.
3. How is information at the 800# handled?
All information that is channeled through the Senior Crimestoppers 800# is funneled directly back to community management or program contact person. At no time is information received at the 800# provided to any other source or agency unless directed to do so by community management personnel.
4. How often should we in-service our employees relative to the Senior Crimestoppers program?
Because of the high turnover rates of staff in the industry (125% annually), we recommend that the in-service programs be administered quarterly. We also recommend that each new hire be asked to sign an “employee oath sheet” which summarizes the program and makes everyone aware of its existence.
5. Will Senior Crimestoppers generate positive publicity for my community?
Yes. A standard part of the implementation process is press releases to all local media in communities where senior facilities are located. Your facility will have the final say so in what and where information is published.
6. How long are rewards valid?
Senior Crimestoppers rewards are valid until an incident is solved. If a reward is posted today and the incident is not solved until six months from now, the reward offering is still valid.
7. How long should I leave reward posters up?
This should be addressed on a case by case basis. Each incident and community will be different so the length of the reward posting is left to the discretion of the community.
8. What if two people call in tips on the same incident? Who gets the reward?
As a general rule, each tip called into the 800# qualifies for the reward. If two individuals call in information and the incident is solved as a result of the information provided, both individuals will be paid rewards.
9. What if information is received without a reward having been posted?
This happens frequently. If the information provided leads to the solving of an incident, a reward payment will be made to the individual reporting the information. Reward amounts in these situations will vary depending on what type of information is provided.
10. What constitutes a solved incident?
Any information provided, which, according to the management team helps solve an incident. Solving could mean a variety of things depending upon the particular situation: recovering a stolen item, termination of an employee, knowledge to watch a certain employee more closely, are a few examples of “solved” incidents.
11. Who installs the personal lock boxes?
The community’s maintenance staff is responsible for installing all personal lock boxes.
12. Is Senior Crimestoppers bad for employee morale?
No. The reverse is actually true! Nobody likes to be blamed for something they didn’t or wouldn’t do; however the reality of any given incident is that the staff receives the blame by everyone, regardless of the outcome of the incident.
False blame is the worst thing for morale. How would you like to work in a place where you are blamed every time something happens? A large majority of industry employees are good, decent people doing a hard job. A small minority is responsible not only for the negative reputation the industry has, but also for the good staff members being falsely blamed for incidents they didn’t or wouldn’t do.
The program allows the majority (the good staff members) to rid themselves of the minority (the bad staff members), remain completely anonymous, receive payment for information, and eliminate those who are responsible for the incidents that lead to a blanket indictment of all employees.
It has been demonstrated that morale is improved with staff because the SCS program allows each person a confidential outlet to get whatever they wish off their chest and doing so in a way that overcomes the fear of becoming involved and retaliated against.
REDUCTION IN THE NUMBER OF CRIME INCIDENTS REDUCES THE NUMBER OF TIMES THAT STAFF IS BLAMED AND MORALE IS LOWERED. THE SENIOR CRIMESTOPPER TRACK RECORD STANDS AT A 92.7% OVERALL REDUCTION OF INCIDENTS RATING
13. Would the staff feel that SCS is being put in because management can’t trust the staff?
No. The reverse is actually true! The program is as much for the benefit of the staff as the residents. The issue of trust has nothing to do with the program. Within any industry, especially in a communal setting, there are going to be problems that arise from time to time. The program is a way to hedge against incidents occurring, being proactive and preventing these types of problems from happening. A NEIGHBORHOOD WATCH PROGRAM DOES NOT MEAN THAT YOU LIVE IN A BAD NEIGHBORHOOD, OR THAT YOU DO NOT TRUST YOUR NEIGHBORS, it simply is a mechanism and layer of insulation to help prevent problems and crime from occurring.
By putting the program into effect, a community trusts its employees to provide it with the necessary information to resolve incidents when they occur, by providing an anonymous outlet for them to use. In essence, the community is saying to the staff “we are counting on you, and giving you the tools to help us all make this community safe and crime free. And we are paying to have this program available for you to use”. Statistically, 35% of all Senior Crimestoppers rewards and payments are made resolving incidents of crime AGAINST a staff member. (They are often victims, too.)
14. Is becoming a Charter Member of Senior Crimestoppers a negative admission that this community has problems?
No. The reverse is actually true! The Senior Crimestoppers Charter, hanging in the main lobby, signifies just the opposite. The existing perception, which has been largely created by the media, is that crime is prevalent in the long-term care industry. Senior Crimestoppers allows a community to face any negative perceptions up front, and helps to put fears to rest before they ever become issues. An ounce of prevention is worth a pound of cure. Communities should take the approach with all prospective residents and families, “We don’t have a problem with crime here, we are a Charter Member of Senior Crimestoppers and we have adopted, through this program, a zero tolerance-to-crime position.”
BY ADDRESSING THINGS UPFRONT IN A POSITIVE WAY, YOU DON’T HAVE PROBLEMS LATER. Remember: the public’s perception of the industry is very negative, thanks to newspaper articles, magazines, 20/20, 60 Minutes, etc.
15. What if we don’t currently have any problems in our community?
Statistics indicate that an average community has a 125% employee turnover rate per year. New employees are constantly coming into the community, and what is true today will not be true tomorrow. The program is a good way to insure that you will have greatly reduced problems moving forward.
In addition, until you install a truly anonymous based system for gaining information, backed by substantial cash rewards, you will really never know what problems you may have. The goal of every criminal is to never get caught, and for management to not suspect anything is wrong.